PRIVACY POLICY
At Andi Herndon’s Hounds, your privacy is important to us. This privacy policy explains how we collect, use, and protect the information you provide when using our services. By using our services, you consent to the practices outlined in this policy.
Privacy Policy for Andi Herndon’s Hounds
Information We Collect
We may collect the following types of information when you use our services:
Personal Information: Name, phone number, email address, and payment details.
Dog Information: Your dog’s name, breed, age, health records, and behavioral history.
Service Details: Information related to the services you request, including bookings and preferences.
Usage Data: Information collected through our website or social media platforms, such as cookies or browsing behavior.
How We Use Your Information
The information we collect is used to:
Provide and manage our services, including dog boarding, daycare, grooming, and training.
Communicate with you about your bookings, appointments, or inquiries.
Process payments and issue receipts or invoices.
Ensure the health and safety of your dog by keeping accurate records.
Improve our services through feedback and analytics.
Promote our services through photos and testimonials (with your consent).
Sharing of Information
We respect your privacy and will not sell, rent, or share your personal information with third parties, except in the following situations:
Service Providers: Information may be shared with trusted partners to process payments or assist in delivering services.
Legal Requirements: We may disclose information if required by law or to protect the safety and well-being of our staff, clients, or dogs.
Emergency Care: In the event of a medical emergency, your dog’s health records may be shared with veterinary professionals.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Measures include:
Secure storage of physical and electronic records.
Encryption of payment and sensitive information.
Regular monitoring and updates to our data protection practices.
While we strive to maintain a secure environment, no system is completely foolproof, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your information, subject to legal or operational requirements.
Opt out of receiving promotional communications from us.
To exercise your rights, please contact us at (909) 747-8060.
Cookies and Online Tracking
If you use our website, we may use cookies and similar technologies to enhance your browsing experience. Cookies help us:
Understand website usage and improve functionality.
Personalize your experience.
You can disable cookies in your browser settings, but doing so may limit certain website features.
Photo and Video Consent
By using our services, you consent to photos or videos of your dog being taken for promotional purposes (e.g., social media or website). If you do not wish for your dog’s image to be used, please notify us in writing.
Updates to the Privacy Policy
We may update this privacy policy from time to time. Changes will be communicated through our website or other appropriate channels. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Phone: (909) 747-8060
Email: [email protected]
Address: 3632 Wall Ave, San Bernardino, CA 92404, United States
Thank you for trusting Andi Herndon’s Hounds. Your privacy and trust are important to us, and we are committed to keeping your information safe. 🐾
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BUSINESS HOURS
MONDAY – SUNDAY
8:00am - 6:00pm